Q. Do the prices on your website include GST?
A. Yes, unless otherwise stated, all prices listed on this website are GST inclusive.
Q. What are the default prices listed on your website?
A. The default prices on our website are retail. See the Wholesale Section below on how to gain access to our wholesale pricing.
Q. Do you offer discount pricing?
A. Yes, discounts apply to bulk purchases of the same product. The quantity required to receive the cheaper rate varies between products and is listed on the product page, where applicable. Discounts will be automatically applied to orders in your shopping cart that reach the minimum quantity threshold.
Q. How soon will my purchase ship?
A. All in-stock orders placed and paid for prior to 1:30pm weekdays will be booked/dispatched sameday. Generally, if the website allows the completion of an online order, it is an indication that the item is in stock, and will be dispatched within one business day from time of order. For direct debit transfer payments, please email email@example.com with proof of payment: dispatch will be arranged once this is received.
Q. What freight companies do you use?
A. We use a number of different freight companies to deliver our products, including but not limited to; Australia Post, Couriers Please, TNT/FedEx, Allied, Aramex, and Delta Transport Services. The carrier that your order will ship with will depend on the physical size and weight of the order, the delivery location and type (residential vs. business) and the speed at which you require it. Your options and pricing, along with an ETA, will be provided at checkout.
Q. Can my order by delivered to a residential address?
A. Yes it can. Please be sure to choose this option at checkout and to leave any special delivery instructions, including Authority to Leave if no one is home at the time of delivery, otherwise re-delivery fees may apply.
Q. Is Express Post guaranteed next-day delivery?
A. Next Business Day delivery guarantees have currently been suspended by Australia Post. Express Post is still prioritised and remains the fastest available postal service.
Q. My delivery hasn't arrived. What do I do now?
A. Tracking numbers are uploaded to our website and automatically emailed to you once your order has shipped for you to track your delivery. Please check your email Junk folder if you believe you haven't received this email. All deliveries are shipped via a third-party provider and as such, customers are encouraged to contact the relevant delivery service using the information supplied to gain further information. This may mean tracking your orders on the freight provider's website. Envelope Solutions can assist where necessary, however we cannot be held responsible for delayed or damaged goods once they have been shipped. Products considered lost will be credited back to your Envelope Solutions' online account for re-purchasing, but only once formally acknowledged as Lost by the third-party freight provider.
Q. What payment options do you offer?
A. Direct Deposit (EFT), VISA, MasterCard, PayPal or Cash on Pick Up. Choose your preferred option at checkout. If paying by Cash on Pick Up, please bring the correct payment amount, as no cash is held on the premisis to provide change. No payment facilities are available on site when collecting from our warehouse. Surcharges may apply for some online payment methods for wholesale customers only. This will be clearly highlighted at checkout.
Q. What is your cut off time for same day dispatch?
A. Orders must be placed and paid for by 1:30pm for same business day dispatch of in-stock items.
Q. Why can't I complete my order at checkout?
A. Please ensure that all relevant address fields are complete. After selecting delivery method make sure that you have indicated if the delivery address is Residential or Commercial and if your delivery is Safe to Leave if unattended. The website requires you to complete this even for Local Pick-Ups to enable you to confirm and process your order. If your PayPal or Credit Card payment does not finalise because of issues with these payment gateways, you may need to check your order form again to ensure all details are completed. If you have completed these steps and are still experiencing difficulties, please contact us either via email - firstname.lastname@example.org or by phone Monday-Friday 10am-3pm.
Q. Do you take phone orders?
A. All orders are to be placed online through our website so that all pertinent information is collected at the time of order to minimize the chance of any errors. If you are experiencing any difficulties with the ordering process, the Envelope Solutions Team are happy to assist: please contact us either via email - email@example.com or by phone Monday-Friday 10am-3pm.
Q. Do you have a warehouse that we can pick up orders from?
A. Yes we do. You can arrange for collection of your online orders from our warehouse in Vermont VICTORIA between 10am - 3pm Monday to Friday. Be sure to choose Local Pick-Up or Arrange Own Pick-Up at checkout and notify us if a courier is to collect on your behalf.
Q. Do you offer samples?
A. Yes we do. Please email your sample request, along with your delivery details to firstname.lastname@example.org and we will post them out to you via Regular Post. If you require more than 2-3 sample swatches or Express Shipping, a charge will apply. Sample packs are also available to purchase online from this page.
Q. Can I come to your warehouse to view samples?
A. We we do not have a showroom or shop for viewing samples before purchase, but we can arrange to leave samples out for collection. Please email your sample request to email@example.com and we will let you know when they are ready for collection. If you collect your samples and wish to place an order on the spot, you can do so using your own smart phone, tablet or laptop, and select Free Local Pickup as the freight option. We will skip this to the head of our packing line, and can usually have these sort of orders ready within 30 minutes. Please note we do not have facilities to process orders for you in the warehouse.
Q. How do I apply for a wholesale login?
A. To be eligible for wholesale pricing you must have a valid ABN. Fill in the Wholesale Registration Application Form here to be granted access to our wholesale pricing. Applications are typically processed within 2 hours, however they may take longer out of business hours and on weekends and public holidays. Existing Retail Customers wanting to apply for Wholesale can contact us via email firstname.lastname@example.org with the relevant details to upgrade their account for future purchases.
Q. Can you deliver my order directly to my client?
A. Yes we can. Make sure you provide the correct delivery details at checkout along with any special delivery instructions and we will deliver directly to your customer without any of our branding or invoices. eg add "Blind Shipping please" in the delivery notes field at time of checkout.