WHAT can be returned?
Envelope Solutions will accept returns of any item(s) sold that are faulty or not as described in the relevant product information page online. Envelope Solutions cannot accept returns on discontinued items. Returns for any other reason will be at Envelope Solutions' discretion.
WHEN do items need to be returned by?
All return requests must be submitted in writing within 7 days of receiving your goods. Once approved for return, all items need to be received by Envelope Solutions Pty Ltd within 14 working days of delivery of the initial order to be eligible for a credit, replacement or exchange based on previous email correspondence.
WHERE do items need to be returned to?
All items need to be returned to our PO Box:
Attn: Returns Office
PO Box 3227
Nunawading VIC 3131
HOW do customers return items?
Please contact Envelope Solutions via email at firstname.lastname@example.org to discuss your reason for returning products. You will be provided with a Returns Form to complete and include in your return parcel. Items must be returned in "as new" condition and available to be re-sold in order to receive a credit, replacement or exchange, so please ensure items are suitably protected within their parcel.
SHIPPING of returns?
Where the returned product(s) is not due to an error by Envelope Solutions, the cost of returning the product is at the customer's expense. If the item(s) being returned is due to a mistake by Envelope Solutions, we will advise the customer as to what is required, if anything, in order to return the product(s) to Envelope Solutions at our expense. Please DO NOT choose Return To Sender to return any parcels, as this will delay any credits, and applicable fees will be deducted from any credits owed.
CREDIT for returns?
Once Envelope Solutions receives the returned item(s) in "as new" condition, we will then issue a credit, replacement or exchange, as previously agreed to with the customer for the goods only. If a credit is issued, a processing fee of $10 will be applied. Shipping costs cannot be credited. You will be notified of this process via automated email.
Instore return option?
Returns and exchanges may be made at our warehouse between 10am-3pm, Monday to Friday at 2/173-181 Rooks Rd Vermont VIC 3133, via prior arrangement.
WHAT do I do if there is an issue with my order?
Please contact Envelope Solutions within 7 days of receiving your goods to advise of any issues such as being short delivered or incorrect paperstock or size. Whilst every effort is taken to safely pack and send the correct items we encourage you to advise us of any errors so that we can correct the issue. Please ensure any printing 'overs' are taken into consideration before presuming you have been short delivered, as it is an industry standard to supply extras on most print jobs. All Envelope Solutions orders have weights and dimensions recorded at the time of despatch for subsequent verification of possible errors.
I checked out as a GUEST rather than using my account; can I get a refund on any price differences?
Wholesale pricing is only available to customers who are logged in to their approved Wholesale registered account. If you have chosen to check out as a Guest, wholesale pricing cannot be retroactively applied, meaning refunds or credits cannot be issued for any pricing discrepancies. If you wish to apply for Wholesale registration, please submit an application here. If you need help logging in to your existing account before placing an order, please contact Envelope Solutions via email at email@example.com, or give us a call on 03 8838 0423 between 10am-3pm (Melbourne time) during weekdays (excluding public holidays).