WHAT can be returned?
Envelope Solutions will accept returns of any items sold that are faulty, damaged or not as described. Returns for any other reason will be at Envelope Solutions' discretion.
WHEN do items need to be returned by?
All return requests must be submitted in writing within 7 days of receiving your goods. Once approved for return all items need to be received to Envelope Solutions Pty Ltd within 14 working days of delivery of the initial order to be eligible for a credit, replacement or exchange based on previous email correspondence.
WHERE do items need to be returned to?
All items need to be returned to our PO Box:
PO Box 3227
Nunawading VIC 3131
HOW do customers return items?
Please contact Envelope Solutions via email at firstname.lastname@example.org to discuss your reason for returning products. Items must be returned in "as new" condition and available to be re-sold in order to receive a credit, replacement or exchange.
SHIPPING of returns?
Where the returned product(s) is not due to an error by Envelope Solutions, the cost of returning the product is at the customer's expense. If the item(s) being returned is due to a mistake by Envelope Solutions, we will advise the customer as to what is required, if anything, in order to return the product(s) to Envelope Solutions at our expense.
CREDIT for returns?
Once Envelope Solutions receives the returned item(s) in "as new" condition, we will then issue a credit, replacement or exchange, as per previously agreed to with the customer for the goods only. Shipping costs cannot be credited.
Instore return option?
Returns and exchanges may be made at our warehouse, Monday to Friday at 2/173-181 Rooks Rd Vermont VIC 3133, via prior arrangement.
WHAT do I do if there is an issue with my order?
Please contact Envelope Solutions within 7 days of receiving your goods to advise if any issues such as being short delivered or incorrect paperstock or size. Whilst every effort is taken to pack and send the right items we encourage you to advise us of any errors so that we can correct the issue. Please ensure any printing 'overs' are taken into consideration before presuming you have been short delivered as it is an industry standard to supply extra's on most print jobs. All orders have weights and dimensions recorded at the time of despatch.