Payment & Shipping
Once we receive payment we will ship your order. Same day dispatch of in-stock items will occur for orders and payments received by 1.30pm Monday to Friday. All other orders will be dispatched the following business day.
Payment options include Direct Deposit (EFT), Credit Card (VISA or MasterCard only), PayPal or cash on pick up. We do not keep cash on the premesis, so if paying by this method, please ensure you bring correct change. We do not have means to process EFT payments on the premesis. We do not accept payment by cheque. Details will be provided at checkout and will also be on the tax invoice you will receive upon placing your order.
We use a number of different freight companies to deliver our products, including but not limited to; Australia Post, Couriers Please, TNT, FedEx, Xpress To You, and Delta Transport Services. The carrier that your order will ship with will depend on the physical size and weight of the order, the delivery location and type (residential vs. business) and the speed at which you require delivery. Your options and pricing, along with an ETA will be provided at checkout. Click here to download estimated Express Post delivery transit times applicable to Australia Post's Express Post satchel service. Please note that next business day delivery is no longer guaranteed by Australia Post for their Express Post services.
If there is the possibility that no-one will be present at the supplied delivery address when our freight company tries to deliver your order, please give Authority to Leave if safe to do so at checkout and include any special delivery instructions. Failure to do so could result in re-delivery fees charged by the freight company that we may have to pass on. In the eventuality that a parcel fails to be delivered and remains unclaimed at a post office or depot, it will be returned to sender (ie returned to Envelope Solutions). Once received, we can issue an invoice to cover the cost of redelivery if required: please advise us if this is the case. If we receive no communication regarding redelivery in these circumstances, we will issue a store credit to you account for the cost of the goods.
All deliveries are shipped via a third-party provider and as such, customers are encouraged to contact the relevant delivery service using the information supplied to gain further information in the event of delayed or damaged parcels. This may mean tracking your orders on the freight provider's website. Envelope Solutions can assist where necessary, however we cannot be held responsible for delayed or damaged goods once they have been shipped. Products considered lost will be credited back to your Envelope Solutions' online account for re-purchasing, but only once formally acknowledged as Lost by the third-party freight provider.