Returns Policy

WHAT can be returned?
Envelope Solutions will accept returns of any items sold that are faulty, damaged or not as described.  Returns for any other reason will be at Envelope Solutions' discretion.

WHEN do items need to be returned by?
All items need to be returned to Envelope Solutions Pty Ltd within 7 working days of delivery of the initial order to be eligible for a refund, credit, replacement or exchange based on previous email correspondence.

WHERE do items need to be returned to?
All items need to be returned to our PO Box:

PO Box 3227
Nunawading VIC 3131

HOW do customers return items?
Please contact Envelope Solutions via email at sales@envelopesolutions.com.au to discuss your reason for returning products.  Items must be returned in "as new" condition and available to be re-sold in order to receive a refund, credit, replacement or exchange.

SHIPPING of returns?
Where the returned product(s) is not due to an error by Envelope Solutions, the cost of returning the product is at the customer's expense.  If the item(s) being returned is due to a mistake by Envelope Solutions, we will advise the customer as to what is required, if anything, in order to return the product(s) to Envelope Solutions at our expense.

CREDIT for returns?
Once Envelope Solutions receives the returned item(s) in "as new" condition, we will then issue a refund, credit, replacement or exchange, as per previously agreed to with the customer.

Instore return option?
Returns may be made at our warehouse, Monday to Friday at 2/173-181 Rooks Rd Vermont VIC 3133, via prior arrangement.